We feel great pride in knowing that every time you choose Ivacy as your privacy partner, you put your trust and faith in us, so, it is of utmost importance that we open ourselves to our customers too and let them know what they have bargained for.
What you do online, stays with you
We strictly do NOT log or monitor any online activities of any of our customers that would allow us to associate any specific activity to any specific user. We do not know anything about the website you have visited, the software your have used, the content you have downloaded or any other activity that you do online whatsoever. We only keep track of login attempts to our server and this is done only to enhance our service, troubleshooting methods and payment modes.
So, what information do we have?
Only the email address that you share with us when you signup is kept in record, and that too for the sake of billing (sending invoices). We remove the email addresses of inactive customers after every 12 months from our data base. We do not keep any logs or credit card info whatsoever. In order to optimize the user experience of our website, we have employed Google Analytics on to see which pages are being visited by users and how we can offer them a better experience.
What if an authority requests for information related to a customer?
Since we have a zero logs policy, we have no information of the customer’s online activities. We only have the information that the user shares with us once he/she sign’s up for our service i.e. the email address. We do not log any traffic or session data so we cannot identify and connect a specific activity with a particular user of our service.
Is my information secure with Ivacy?
Ivacy does not, in any circumstances, share or sell or rent users’ personal information that they use to register for the service. The information provided by users is kept with utmost care, and would never be used in ways other than the ones permitted by them.
What measures will you take if you receive a legal notice from authorities such as DMCA in regards to any content that I have downloaded or uploaded?
When a user connects with Ivacy, he becomes totally anonymous. We cannot relate any specific activity with any specific user, since we don’t keep any logs or records. However, if any such cases are forwarded to our legal department, appropriate measures will be taken to address such an issue.
Is P2P file sharing allowed on our servers?
All our servers are P2P optimized except for the servers in UK, Mexico, India, Switzerland, Malaysia, Singapore, Australia, France, Brazil, Egypt, Hong Kong, Italy, South Africa, Indonesia, Taiwan, South Korea, China, Czech, Finland, Jordan and Kuwait.
Payment systems and Individual User accounts
Ivacy utilizes third-party payment processors. These third-party payment processors are regularly evaluated and we ensure that our users’ data is completely secure and is not used for any other purpose, except for processing payments.
What is the encryption algorithm that we use?
Our network uses AES 256-bit encryption system, which encrypts user’s information to the level where it becomes virtually impossible to decipher it.
We have also given our users the option to switch between protocols so as to tweak their internet settings as per their requirements. Some protocols are designed to give you better speed and others for better security.
If you are facing any technical issues feel free to contact Ivacy’s proactive customer support team by emailing us at (firstname.lastname@example.org) before claiming a refund, as we will be happy to solve any problems that you have regarding our products and services.
All new Ivacy subscriptions are backed up with a 7-day money-back guarantee. You are only eligible for a full refund on a new subscription if all of the following apply:
If you are in compliance with the criteria mentioned above, then you are entitled to get a full refund. Send an email to email@example.com stating your VPN username and the reason for cancelling the subscription.
Renewals Refund Policy:
Subscription Renewals are backed up with a 7-DAY MONEY-BACK GUARANTEE. You are eligible for a full refund on a renewal order if all of the following apply:
Note: For Auto-Recurring Customers:
Auto-recurring option allows you to automatically pay for Ivacy’s subscription at the end of every contract period, to avoid paying for it manually every time. It is beneficial for those seeking a long term relationship with Ivacy. Auto-recurring option appears before you order for Ivacy’s subscription.
If, at the time of order you have opted for ‘auto recurring’ by mistake, you can change it anytime by emailing us at firstname.lastname@example.org during your contract period.
However, if you forgot to turn off auto recurring or were unaware that you were subscribing to auto-recurring terms; you will still be eligible for a refund if you fulfill the renewal refund policy criteria.
Important Note For Customers Requesting Refund:
We follow a totally transparent process when it comes to refund policy. Ivacy is bound to process refunds within 48 hours of a valid refund request. Payments through Credit Cards may take up to 40 days to reflect in your account depending on your bank, card or payment service provider. Please note that payment made through BitCoint and Paymentwall are non-refundable.
This Refund Policy is subject to all Ivacy terms and conditions.
You are entering into an agreement with Ivacy for making use of virtual private network communications services, related services and features. This service strongly discourages its customers to involve or indulge themselves in any criminal activities. It is strictly an anonymity and privacy service. You agree that you will not violate any rules or laws of any jurisdiction you are originating from, or entering into.
You agree to protect your credentials (user id/password) and our system from unauthorized use. You are responsible and liable for all the actions that occur on our servers where you use your user id/password.
You agree not to use our system for executing any malicious activities, such as, sending spam, scanning for open proxies, port scanning or open relays, sending opt-in email, unsolicited email or any type or version of email sent in large quantities even if the email is ultimately sent off of another server. You agree not to launch any pop-ups from our service. You agree not to attack or harm in any way, shape or form any other computer or network while using our service.
Service, speeds, quality, locations may vary. The service will be available 24×7, excluding the time reserved for maintenance and repairs. However, the service may be subject to unavailability due to unforeseen situations beyond our control including emergencies, third party failures in their service delivery, transmission, network, infrastructure or equipment limitations, interference, interruption, signal strength – refused, limited or curtailed. We will not be held responsible for data, messages or pages lost, not delivered, delayed or misdirected because of interruptions or performance issues with the Service or communication services or networks (e.g., T-1 lines or the Internet). We may impose restrictions such as, usage or Service limits, suspend Service, or block certain kinds of usage in our sole discretion to protect users or the Service. Network speed is an estimate and is no indication of the speed at which your or the Service sends or receives data. Actual speed of the network will vary based on configuration, compression, network congestion and other factors. The accuracy and timeliness of data received is not guaranteed; delays or omissions may occur.
We do not strictly log any user activity (sites visited, DNS lookups, emails etc). Only access attempts to our servers are logged (for troubleshooting and security). We do not involve in any form of censorship. You personal information is kept confidential and is not shared with any third parties. We do not entertain any requests for information unless we are ordered by a court of competent jurisdiction. We will protect you to the best of our abilities and our system is setup to automatically do so. There are number of reasons for being anonymous and we fully respect them all.
Hacking, cracking, distribution of viruses, fraudulent activities, network sabotage, phishing, and/or any activity deemed illegal or unwanted, under these Terms of Service shall be subject to suspension or termination of your Ivacy account and subscription. Users are responsible to maintain secure configuration of their services and are responsible for any damages caused by their neglect or exposure of vulnerabilities whether intentional or unintentional.
Ivacy does not limit bandwidth or data usage per user; however the use of service is subjected to fair usage. Creating automated or manual VPN sessions in a manner that would impersonate a bot or exerting excessive load on the network that may disturb other users on the network, or utilizing substantially excessive bandwidth that exceeds the average user bandwidth usage for an extended duration etc., all will be considered as unfair usage of the network. Ivacy reserves the right to temporary suspend or permanently terminate users found involved in unfair usage of its services.
Ivacy hereby notifies that, no accounts will be offered to clients residing in African nations except South Africa. Ivacy had to take this step because of increasing complaints regarding fraudulent activities originating from Nigeria. However, Ivacy reserves its right to allow any one as an exception to get an account, on receipt of government issued IDs or landline phone. Anyone who tries to bypass the conditions therein, will immediately get his account terminated. All fraudulent activities may be reported to the respective police and related law enforcement authorities.
Ivacy shall not be liable under any circumstances for any special, consequential, incidental or punitive damages arising out of or in any way connected with this Agreement and/or any services and products that you may choose to purchase or use, including but not limited to: damages for lost profits, loss of service use, loss of data, loss of privacy, damages to third parties. This limited liability clause shall apply even if Ivacy has been notified of the possibility of any claims. In no event shall Ivacy’s maximum liability exceed the total amount paid by the customer for the service or the product.
Ivacy reserves the right to change and amend its Terms of Service at any time as it may deem suitable. In case any changes and alterations in Terms of Service occur, Ivacy will always inform its customer via an email or an update. Any user, if after the modification in the Terms of Service still uses Ivacy; it will be treated as an agreement between Ivacy and user on the new Terms of Service.
These terms apply to those who participate in Ivacy VPN Affiliate Program (the “Program”)
*Please read the terms mentioned on this page carefully before joining our Affiliate Program.
The terms mentioned on this page explain how Ivacy VPN Affiliate Program works and discuss various ways on how you can take part in this program. By joining this program, you agree to abide by the mentioned terms. You will be required to confirm your participation when registering to join the Program at https://www.ivacy.com/affiliate/
We are an independent VPN provider, registered in Singapore under company number 189767.
If you have any questions or queries regarding these terms, you can contact us by email at: email@example.com
Through an Affiliate Program, a company or an individual earns a referral commission from referring customers to Ivacy.com (“Our website”). Referral commission is earned when a new customer, referred by an affiliate, purchases a package / plan to use our services (i.e. a “Subscription”). The referral commission becomes valid when the invoice is marked paid and the following are approved by the system.
By joining the Affiliate Program, you confirm that:
We may, at our sole discretion, review your website following your acceptance of these terms, to ensure your compliance with these terms.
We may, at our sole discretion, choose to reject any application for any reason (and are under no obligations to disclose such reasons).
We reserve the right to suspend or close any account(s) with us and block you from using our site, if (in our opinion), you have failed to comply with any part of these terms. You understand that your account is individual to you, and that we may suspend or close your account if you attempt to transfer or use your account to/for another person.
You are responsible to ensure that whoever uses your account with us is aware of these terms, and that he/she must comply with them.
You are solely responsible for the security details and all the use of your account. You must keep your credentials and other details confidential, and make sure that no one knows about the particulars beside you. You are responsible to prevent unauthorized access to your account.
You should not mislead the organization while providing your credentials for Ivacy’s Affiliate Program.
By sharing your contact details with us, you agree that we can use the provided information to contact you and notify you about any activity on our site or Affiliate Program.
Nothing in these terms shall constitute, or be deemed to create, a partnership between you and us; nor, except as expressly provided, shall it designate, or be deemed to designate, either you or us as the agent of the other for any purpose.
Subject to any provisions to the contrary in these terms, you shall have no right or authority to enter into any contract, make any representation, give any warranty, incur any liability, assume any obligation, whether express or implied, of any kind on our behalf or bind us in any way.
Material for linking to our site in your affiliate dashboard will be provided to you from us. Material will include an HTML code for the link and the graphic files (e.g. banners) to which the HTML code should be applied.
The HTML code provided by us must not be altered in any other way and should be copied exactly as provided. Failure to abide by this condition may result in no credit for the sales generated through your website.
No graphic file provided by us should be altered or modified in any way without our consent and authorization. You may not use your own graphic files to link to our site.
All the graphic files provided by us for the purpose of linking may be displayed throughout your website as you consider appropriate complying with these terms. We reserve the right to request the removal or alteration of a link on your website.
You are required to take full responsibility for maintaining the record of all the links to our website from your website.
When a customer follows your affiliate link to our site, we place a tracking cookie on that customer’s computer or mobile device which will be used to identify that customer as a referral from you, provided that customer creates an account on our site within 90 days (after which the cookie expires). If the customer uses another computer or mobile device to create an account or deletes the tracking cookie before creating the account, then we shall have no liability to pay commission in respect of any such subscription(s) purchased by that customer.
As an affiliate, you are entitled to display full information related to pricing and other information relating to our subscriptions. It is your responsibility to keep such information up-to-date through your own efforts. Although we may inform you prior to any change in pricing, but we have no obligation to do so.
We reserve the right to alter pricing at any time in accordance with our own policies.
We undertake to use our best and reasonable endeavors to process and fulfill all orders for subscriptions placed by customers referred by you.
We reserve the right to reject any orders that do not comply with our policy.
We are liable to ensure that all orders are completed and that the provision of services is undertaken in accordance with our terms and conditions. We shall be responsible for order entry, payment processing, cancellations and all subsequent customer service. You shall have no further involvement with the customer or the completion of the transactions, and all customers will be made aware of the same.
If your email ID or one of your user’s email ID is already registered in our database, any sale via your Affiliate link will neither be tracked nor commissioned.
You are strictly informed not to use the following ways to sell or promote subscriptions:
Email SPAM: Sending unsolicited marketing emails. However, you may send emails to people you know or who have given you permission to send them marketing emails for products and services similar to Ivacy.com.
Comment SPAM: Posting referral links on blogs, message boards and forums in cases where the discussion or content is not relevant to the services we offer. However, you may advertise your referral link on websites which are discussing VPN/proxy services or in a forum signature. You should never use automated bots to post comments containing your affiliate link.
Black Hat techniques: Using “Black hat” SEO marketing techniques on your website, such as keyword stuffing, invisible text or doorway pages.
Incentives: Offering incentives to users, such as cash back or other rewards, except where facilitated by features on our site.
Use of banned keywords: Bidding on any online advertising system (such as Google Adwords) for the following keywords and any variation or misspelling:
Ivacy VPN Software
Ivacy VPN App
You may not place your affiliate links on any website which contains content which is:
Using an Affiliate link or ID to buy user account(s) for yourself, or to promote in any similar way. In case of any such situation, we have the right to take strict action against you, which may even result in your Affiliate account suspension.
Full report of all sales of subscriptions generated through your affiliate links will be available on your affiliate dashboard. We reserve the right to alter the form and content of such reports without any prior notice.
We reserve the right to change our affiliate commission rates at any time without any prior notice.
In accordance with these terms, we shall pay you referral commissions on all sales of subscriptions generated by you, except for subscriptions paid for via Linkshare, Apple iTunes Store and Google Play Store.
We will dispatch your payments using the payment method which you have selected in your affiliate dashboard. If you have not selected any payment method, we shall not be under any obligation to make payments to you. We are only liable to send payment(s) using the details provided by you, and we have no liability for the lost payments resulted by incorrect details provided by you.
Payments will be sent after receiving manual request from you which can be made from the affiliate dashboard, subject to your balance being above the minimum payment threshold. Kindly note that payments not claimed within one year; or accounts with incomplete payment details after a billing cycle will be nullified.
Our default payment currency is US Dollars and our default payment cycle starts from the first and ends on the last day of a month. Commissions would be paid after the billing cycle, between the 15th and 20th of the next month.
The minimum payment threshold is $100 for PayPal and $500 for bank transfers. Hence, no payment will be made unless your balance exceeds this amount.
Payments made through Bank transfer will incur a fee of $25. In addition, your bank (or intermediary bank) may impose additional charges that must be paid by you. PayPal payments will incur a fee of 2% of the total commission payable.
Before dispatching any payments, we reserve the right to go through your account details to ensure you complied with our terms. We are not obliged to pay those affiliates who breached the specified terms. Wherever there is an ambiguity as to how you are referring customers to us, we will require you to provide us with such information before we make payment to you.
In the event of any chargeback(s), refund(s) or cancellation(s) by customers referred by you, your commission shall be cancelled. If we have already paid the relevant commission to you, we shall deduct that amount from our next payment to you. Refunds will be made to customers in accordance with our Refund Policy or at our sole discretion.
Where the rate of chargeback(s), refunds or cancellations on your account is unusually high, or we suspect your affiliate account is being used for fraudulent activity, we reserve the right to place restrictions on your account, including but not limited to, suspending your account and retaining all sums within the account as well as commencing a full investigation. You are liable to authorize us to inform the appropriate authorities or third parties of any fraud or suspected fraud, and only once we are satisfied that the matter is resolved shall we remove any restrictions on your account.
Unless otherwise expressly indicated, we are the sole and exclusive owners of all intellectual property rights (“IP Rights”) on our site, including but not limited to, all code, text, sound, video, graphics, photographs and other images that form a part of the site.
We shall be the sole and exclusive owners of all IP Rights which may exist in all future updates, additions and alterations to our site.
By admitting you into the Affiliate Program, we grant you a non-exclusive, non-transferable, royalty-free license to use our trademarks, “Ivacy” and “Ivacy VPN” (our “Trademarks”).
You may use our trademarks only to the extent required to establish links and perform your obligations as an Affiliate under these terms (e.g. to illustrate an article or a link). Examples of prohibited activity include placing affiliate links on a website which uses one or more of our trademarks in its domain name (e.g. www.IvacyDiscount.com) or on a website which could give the impression that it’s operated by us. If you use any videos produced by us, you may not edit such videos or any links embedded within them.
In the event that you wish to use our trademarks for any purposes outside of these terms, you must not do so without our prior written consent, the granting of which will essentially depend on our sole discretion.
By accepting these terms you hereby agree that:
Our trademarks shall remain the property of Ivacy unless and until we assign those marks to a third party; nothing in these terms shall be deemed to confer any ownership rights in our trademarks on you; and you shall not contest the validity of our trademarks.
By accepting these terms you agree that you shall indemnify us in full against all liability, loss, damages, costs and expenses (including legal expenses) awarded against or incurred or paid by us as a result of, or in connection with: breach of any warranty given by you in relation to your website; any claim that your website infringes the patent, copyright, trademark or other intellectual property rights of any other person, except to the extent that the claim arises from compliance with any terms stipulated by us; and any act or omission by you or your employees, agents or sub-contractors in performing your obligations under these terms.
We shall not be liable to you for any indirect or consequential loss that you may suffer even if such loss is reasonably foreseeable or if we have been advised of the possibility of such loss being incurred.
This agreement will come into force when your application to join the Affiliate Program is approved by us, and shall continue to be binding unless and until either you or the organization, notifies the other in writing that it wishes to terminate this agreement, in which case this agreement will be terminated immediately.
For the purposes of notification of termination, delivery via e-mail is considered a written and immediate form of notification.
Notwithstanding the other provisions of this clause, we may immediately terminate this agreement without any prior notice if we determine, at our sole discretion: that you or any of your referred customers are engaged in fraud or are suspected of being engaged in fraudulent activity; that we have doubts in respect of your true identity and that you are unable to provide us with appropriate identification to effectively verify your identity; we have detected that you are located in one of the blocked countries (including if you have used a VPN to bypass our restrictions on these countries); that any of your activities pose a risk to the integrity of the Program; and/or that you are involved in spreading negative sentiments/views about us.
You acknowledge that your personal information ( i.e. any information about you from which you can be personally identified, such as your name, address, telephone number or email address) may be used by us for the following purposes: to set up and maintain your account with us; and for the provision of the services to which this Program relates; to comply with relevant regulations regarding your registration with us, including verifying the information which you provide to us; to monitor activities in order to detect fraudulent or otherwise unlawful, criminal or improper activities (including money laundering) and breaches of these terms; and to investigate and/or prevent any such activities; to report any such activities to any relevant authorities or other online service providers; to keep you informed of future events, offers and promotions in relation to your account; and to provide you with important information about your account; for any other purpose which is necessary for the performance of our contractual obligations to you, or for enforcing your compliance with your contractual obligations to us.
You hereby agree to the use of your personal information as set out above by us, including the disclosure by us to relevant third parties for such purposes, including but not limiting to: identify and/or age verification agencies, and/or credit checking agencies; relevant authorities, other online service providers, banks, credit card companies, electronic payment providers or other financial institutions, and you hereby agree to cooperate fully with us in respect of any such investigation of activities which it or any such third party may carry out.
Communications: The terms are in English Language, and any contract and other communication between you and us shall be in the said language. The law requires that some of the information or communications we send to you is in writing. You accept that communication with us will be mainly electronic, through our site or by e-mail, and that this constitutes written communication.
When contacting you, we will use the telephone, e-mail or postal address you provide to us when registering or any replacement to those details that you have entered into your account on our site.
Any official communication or notice from you should be sent to our postal and e-mail addresses.
Entire agreement: These terms and the material referred to in the terms:
(i) set out the entire agreement between you and us regarding our site and the Program;
(ii) supersede all previous or existing representations, agreements or communications between you and us regarding our site or the Program. We will not be bound by any obligation, condition or other provision that is different from or in addition to those set out in these terms unless authorized by one of our directors and specifically stated to be a variation of these terms.
If any part of these terms is found to be invalid or unenforceable, the remainder of the terms shall not be affected.
Transfer of rights and obligations: The contract between you and us (as set out in these terms) is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose off your contract with us, or any of your rights or obligations arising under it, without our prior written approval. We may transfer, assign, charge, sub-contract or otherwise dispose off of our contract with you, or any of our rights or obligations arising under it, at any time.
Delays in enforcement: If we fail to insist upon strict performance of any of your obligations, or if we fail to exercise any of our rights or remedies, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
Laws and disputes: These terms, the formation of the contract between us, use of our site, use of our services, and any dispute or claim arising out of any of them (including non-contractual disputes or claims), are governed by the laws of Hong Kong. All disputes between us shall be decided only by the courts within Hong Kong, except that we may enforce any judgment anywhere in the world where you may have assets or be located.
Limited Liability: Ivacy shall not be liable under any circumstances for any special, consequential, incidental or punitive damages arising out of, or in any way, connected with this Agreement and/or any services and products that you may choose to purchase or use, including but not limited to: damages for lost profits, loss of service use, loss of data, loss of privacy, damages to third parties. This limited liability clause shall apply even if Ivacy has been notified of the possibility of any claims. In no event shall Ivacy’s maximum liability exceed the total amount paid by you for the service or the product.
While Ivacy may change its Terms & Conditions over time, the latest iteration of these Terms & Conditions will always be available at https://www.ivacy.com/legal/. The right to revise Terms & Conditions, as and when necessary, will be at the sole discretion of the management of of the organization. However, Ivacy will notify you of any material changes to Terms & Conditions through an update or email. If a user continues to use Ivacy after the Terms & Conditions have been modified, it will be treated as an agreement by the user to the revised Ivacy Terms & Conditions.