Is the billing method recurring or non-recurring? We offer both, recurring and non-recurring billing methods. If you buy VPN, your standard billing method will be set on recurring, but you can request to change it by submitting a ticket or contacting our support.
How can I upgrade/change my current plan? You can change or upgrade your plan at anytime. You can order VPN for one month after which you can order for the yearly subscription and your package will be upgraded. If you buy VPN for six months and you would like to add a few more months in it, you can buy VPN on monthly subscription to extend your account.
Does Ivacy keep logs?Ivacy does not keep any logs of its users' activities. It does however keep a record of attempts made to access our servers for us to be able to further assist you when troubleshooting connectivity issues.
Can I use Ivacy account on my other devices? Yes, you can use your Ivacy account on other devices as well. Ivacy offers multi login that allows you to use 1 account on 5 devices, simultaneously. Just Buy VPN account and use the same account on up to 5 devices.
What payment methods do you accept? We accept payments via PayPal, Credit Card, Master Card, Bitcoin, Perfect Money, AliPay, Yandex, Ukash, CashU, Giropay, Necard, Mercado Pago, MyCard Wallet and more.
Is the discount applicable on every renewal? Yes, Ivacy VPN offers a life-time discount on all its VPN plans. For instance if you bought an yearly plan for $40.00/year, then you’ll be paying the same amount on every renewal irrespective of the pricing at that point in time until cancelled.